AI Help That Knows Exactly Where You Are

The best help is the help you don’t have to explain things to. Since August, every screen in Ritzy One has had an AI assistant in the top bar, beside the Help button. It already knew which module you were in. With this release it knows the exact screen, whether you are adding a record or changing one, the field you were in and the error on the screen. So “why won’t this save?” gets a real answer, not a question back.

Help Opens the Right Page

The question-mark Help button used to open the top of a long manual. Now it opens the section written for the screen you are on. About 190 screens have one. Press Help on a Purchase voucher and you land on Posting a voucher. From Salary Process you land on Processing a salary period, and from Goods Receipt on Receiving cargo in. A screen without a section of its own opens its module’s manual, so Help always takes you somewhere useful.

The assistant starts from the same section. When you ask a question on a screen, the section written for that screen is the first thing it reads. It is also the link you get when nothing more specific fits.

It Knows the Screen, the Field and the Error

With every question, Ritzy One now tells the assistant:

• The screen, by its name in your menu, such as Accounts › Transactions › Purchase, not just “Accounts”.
• What you are doing: adding a new record, changing an existing one, or looking at a list or report.
• The field you were last in: its name, never what you typed in it.
• The error in front of you: a validation message under a field, a red banner, or the reason the server just refused a save.
• The modules you have, so it never sends you to a screen your company doesn’t use.

So “what does this field mean?”, “how do I add a line here?” and “why am I getting this error?” are all good questions now. You never have to say where you are.

When a Save Fails, Help Is One Click Away

An error message is most useful in the second after it appears, and that is usually when it disappears. Now, when a save, post or delete is refused, a small notice appears in the corner: Not sure why that failed? One click on Ask Ritzy Support opens the assistant, which explains that error and how to put it right.

You don’t need to copy the message or retype it. If you don’t need the help, ignore the notice; it closes by itself.

Suggestions That Fit the Screen

Open the assistant and the suggested questions now fit where you are. The first is about the screen in front of you: “How do I fill in a new Sea Export?” or “How do I change or cancel this Purchase?”. If something has just gone wrong, it is “Why am I getting this error?”. The rest are common questions for your module. In Payroll that might be processing the month’s salary; in Real Estate, creating a tenancy contract; in Warehousing, receiving cargo in. One click asks the question.

Ask in Arabic, or in Your Own Words

Ask in Arabic, Urdu, Hindi or any other language and the answer comes back in that language. Ritzy One finds the right manual sections first and then writes the answer for you. Screen and field names stay exactly as you see them on screen, so the steps still match what is in front of you.

It also understands everyday words better. You might say bill, vendor, void or lease, while the manual says invoice, supplier, cancel or tenancy contract. Abbreviations work too: PO, DO, HBL, VAT and PDC all find the right section.

It Still Cannot See Your Data

None of this changes the rule the assistant has always followed: it answers questions about Ritzy, not about your figures. It never reads your ledger, jobs, customers or payroll, and it never sees what you type into a form, only the field’s name. What it is given is what the screen already shows you: where you are, and any error. The Customer Support manual lists everything that is sent and everything that isn’t.

Better with Every Question, for Everyone

When an answer misses, click the thumbs-down under it. It goes to the Ritzy support team, along with every answer the assistant wasn’t sure of, grouped by the screen it was asked on. When we write the missing answer, every customer gets it from their next question. You don’t need an update or a new manual. One click from you fixes it for the next person who asks.

Included, with Nothing to Set Up

AI help comes with every Ritzy One subscription. There is no AI subscription to buy and nothing to switch on, and every user gets it, whatever their access rights. Existing customers get everything in this post with the latest update.

The Customer Support manual covers the assistant in full, including suggested questions and failed saves.